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X] Search: Your budget may be limited, but the quality of Hostelling International Phillip Island Accommodation is not! Wherever you stay, we aim to make your visit as enjoyable as possible while offering excellent value for money. We take hostel standards and quality very seriously. Our member countries are obliged to meet the internationally agreed (often imitated but never bettered!) for comfort in the hostel. We are now introducing , which focuses on hostel management and operations to improve your hostel experience. Hostel guests also help monitor hostel standards through ‘mystery shopper’ exercises, and by Rating their hostel stay. Find out more about these – simply select a topic below: Assured Standards Hostelling International’s well-established Assured Standards means you can rely on a consistent level of services and facilities wherever you stay. All our member countries are required to have in place regular inspection programmes. In addition the requirements of the Assured Standards Scheme are checked through visits to hostels by the HI Standards team. We also conduct regular “mystery shopper” programmes with budget travellers – these programmes check that customer service standards are met. Youth Hostel Associations also take great care to operate hostels in ways sympathetic to the environment. HI-Q, the HI Quality Management System HI-Q, the HI Quality Management System complements the well-established HI Assured Standards, and focuses on hostel management and operations. It takes ‘best practice’ from quality systems around the world and tailors them to the specific needs of hostels. HI-Q enables hostels to consistently improve and deliver high standards to ensure you have a great hostel experience. HI-Q is a long-term programme that is now being implemented in HI hostels around the world. Only those hostels which successfully complete the programme will be certified and able to display the distinctive HI-Q logo – look out for it in the hostels you visit over the coming months. Customer ratings, comments and travel tips After a hostel stay, each guest is invited to give feedback on their experience – and their comments/ratings are published directly on the relevant hostel page of www.hihostels.com. Along with ratings, we also ask customers to share their tips about things to see and do around the hostel. Help other travellers – remember to rate your stay whenever you visit an HI hostel! My Itinerary HI-Q® : HI QUALITY™ SYSTEM Look for it on the hostel page! | HI SUGGESTS… from HI Hostels | INSPIRE ME No problem, let us inspire you! | HI Newsletter – sign up for great deals and travel tips